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SSI, Inc. offers a technical support service via e-mail. This service is only available to registered end users of the SSI software products.
You can use the articles below to learn more about the products. You can also submit a technical support ticket here.
Products
PARSCALE & BILOG-MG
SuperMix & AUXAL
Licensing Help
For help with downloading, installing and registering our software, see our quickstart guides linked in the Products section.
For more information on adding additional users, check out this FAQ document.
For general information on subscription terms, renewal and license keys, see our general license FAQ document.
Technical Support Policy
SSI offers technical support service via email. This service is only available to:
Registered end users holding active rental or paid perpetual licenses
End users with active SSI Live™ Standard, Commercial or Operational subscriptions;
Other users that SSI designates with written confirmation.
Extended SSI Live™Trial licenses offered as an educator benefit to an instructor do not qualify for technical support. Academic site licenses also do not qualify for technical support.
In all cases, please provide the product version number and your software serial number (CD key) or SSI Live™ user license master key, as failure to do so will impact our ability to be of assistance. The
screenshot below indicates how you can find your SSI Live™ license key (Sign into your account at
ssilive.com – Click Licenses – Click Manage).
This scope of service applies to problems in using the software (e.g., a program fails to import a data set correctly or crashes without producing output) and does not include statistical consultation (e.g., how one should interpret the coefficients in a table).
If you require statistical consultation service, VPG Health would be pleased to be of assistance. Contact the VPG Health Sales desk at sales@vpghealth.com for more information.
Basic Research Definition
This definition of basic research was taken from a NSF white paper:
“Basic research is experiential or theoretical work undertaken primarily to acquire new knowledge of the underlying foundation of phenomena and observable facts, without any particular application or use in view.”
Supported Versions
Support is available for the program versions listed below.
Software | Stable Release | Release Candidate | Actively Supported Version | Legacy Software Support | Notes |
|---|---|---|---|---|---|
flexMIRT™ | 3.7.2 | n/a | Versions 3.0+ | n/a | |
IRTPRO™ | 6.0 | n/a | n/a | Versions 5.0+ | |
HLM | 8.2 | n/a | 8+ | Version 7 | Support for HLM 6 ended on December 31, 2020 |
LISREL | 12 | n/a | 11+ | Version 9, Version 10 | Support for LISREL 8.8 and older releases stopped on December 31, 2021 |
Supermix | 3.0 | n/a | 3.0 | 1.10+ | |
BILOG-MG | 4.0 | n/a | 4.0 | 3.00+ | |
PARSCALE | 5.0 | n/a | 5.0 | 4.10+ | |
AUXAL | 4.0 | n/a | 4.0 | 3.10+ |
Note:
Currently we offer no native Mac version of any of our programs currently available. However, if you have a dual-boot set-up or a Windows emulator, any of our programs should run without issues as long as your hardware is not using Apple’s proprietary ARM-based chips because of known compatibility issues. Note that we can only provide support for using the software and are unable to provide guidance on setting up a Mac to allow for a program to be usable. Parallels Desktop is the most frequently used of the emulators. VirtualBox is a free alternative from Oracle, but it can be very slow compared to Parallels.