{"xsrfToken":"89aaa14fb7b8b6c4ddbbba2db80e021e28d1b23c_lout","branding":{"id":"3","key":"hts","name":"SSI Live™ Sales & Tech Support","portalBaseUrl":"/servicedesk/customer/portal/3","logoUrl":"/rest/servicedesk/1/customer/viewport-resources/portal-logo/3/3","theme":{"headerBGColor":"#ffffff","headerLinkColor":"#292929","headerLinkHoverColor":"#968847","headerLinkHoverBGColor":"#968847","headerBadgeColor":"#968847"}},"helpCenterBranding":{"logoId":"","isLogoAvailable":false,"helpCenterTitle":"Welcome to the Help Center","sharedPortalName":"Sales and Support","userInitialAnnouncementMessageWiki":"<p>Don't forget to provide the product version number and your software serial number within your request.</p>","translations":{"en-US":{"helpCenterTitle":"Welcome to the Help Center","sharedPortalName":"Sales and Support","announcementMessage":"Don't forget to provide the product version number and your software serial number within your request.","localeDisplayName":"English (United States)"}},"canEditAnnouncement":false,"siteDefaultLanguageTag":"en-US","userLanguageTag":"en-US","portalThemeColor":"#0074e0","helpCenterTitleColor":"#ffffff","bannerMediaApiUrl":"https://api.media.atlassian.com/file/2a553321-2e9f-4f06-9950-b95695c8159f/image?token=eyJhbGciOiJIUzI1NiJ9.eyJpc3MiOiIxNzc2M2Y0NS05YTI3LTRkNTgtOGQzZC00YzhmMGZjYjRiOGYiLCJhY2Nlc3MiOnsidXJuOmZpbGVzdG9yZTpmaWxlOjJhNTUzMzIxLTJlOWYtNGYwNi05OTUwLWI5NTY5NWM4MTU5ZiI6WyJyZWFkIl19LCJleHAiOjE3NDMxNTYzOTQsIm5iZiI6MTc0MzE1NTc5NH0.H8-HQWCG4sAfINjin9I7lYTK0UJWUKRoGZlzaV1rqf8&client=17763f45-9a27-4d58-8d3d-4c8f0fcb4b8f&height=300&mode=fit","bannerMediaApiFileId":"2a553321-2e9f-4f06-9950-b95695c8159f","useDefaultBanner":false,"isBannerAvailable":true,"hasTopBarBeenSplit":false},"portal":{"id":"3","key":"hts","projectId":10014,"serviceDeskId":3,"name":"SSI Live™ Sales & Tech Support","description":"<p>Welcome! You can contact SSI Live™ Sales Desk and Tech Support using the options provided.</p>","portalBaseUrl":"/servicedesk/customer/portal/3","reqTypes":[{"id":"17","name":"Licensing and Sales questions","descriptionHtml":"","callToAction":"Licensing and Sales questions","introHtml":"<p>Choose this if you have questions about licensing and/or sales.</p>","icon":10491,"iconUrl":"https://vpg-ssi-support.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10491","groups":[2],"key":""},{"id":"12","name":"Other questions","descriptionHtml":"","callToAction":"Other questions","introHtml":"<p>Don't see what you're looking for? Select this option and we'll help you out.</p>","icon":10549,"iconUrl":"https://vpg-ssi-support.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10549","groups":[2],"key":""},{"id":"11","name":"Product trial questions","descriptionHtml":"","callToAction":"Product trial questions","introHtml":"<p>Trying out our product and want more information? Select this and we'll be happy to answer your questions.</p>","icon":10541,"iconUrl":"https://vpg-ssi-support.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10541","groups":[2],"key":""},{"id":"14","name":"Report a bug","descriptionHtml":"","callToAction":"Report a bug","introHtml":"<p>Tell us the problems you're experiencing.</p>","icon":10545,"iconUrl":"https://vpg-ssi-support.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10545","groups":[2],"key":""},{"id":"9","name":"Technical support","descriptionHtml":"","callToAction":"Technical support","introHtml":"<p>Need help installing, configuring, or troubleshooting? Select this to request assistance.</p>","icon":10520,"iconUrl":"https://vpg-ssi-support.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10520","groups":[2],"key":""},{"id":"13","name":"Emailed request","descriptionHtml":"","callToAction":"Emailed request","introHtml":"<p>Request received from your email support channel.</p>","icon":10527,"iconUrl":"https://vpg-ssi-support.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10527","groups":[],"key":""},{"id":"10","name":"Licensing questions","descriptionHtml":"","callToAction":"Licensing questions","introHtml":"<p>Choose this if you have questions about licensing.</p>","icon":10536,"iconUrl":"https://vpg-ssi-support.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10536","groups":[],"key":""},{"id":"15","name":"Suggest a new feature","descriptionHtml":"","callToAction":"Suggest a new feature","introHtml":"<p>Let us know your idea for a new feature.</p>","icon":10535,"iconUrl":"https://vpg-ssi-support.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10535","groups":[],"key":""},{"id":"16","name":"Suggest improvement","descriptionHtml":"","callToAction":"Suggest improvement","introHtml":"<p>See a place where we can do better? We're all ears.</p>","icon":10539,"iconUrl":"https://vpg-ssi-support.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10539","groups":[],"key":""}],"reqGroups":[{"id":2,"name":"General"}],"orderMapping":{"2":[17,11,9,14,12]},"kbs":{"kbEnabled":true,"kbLink":{"appLinkId":"47c76c04-e223-367e-8e6e-54d46dd149bc","appLinkName":"","appLinkUrl":"","spaceKey":"SSITS","spaceName":"SSI Tech Support","spaceUrl":"","isServer":false},"labels":[],"projectKey":"SSITS","serviceDeskId":3,"kbLinkDomainURLs":["https://vpg-ssi-support.atlassian.net"]},"createPermission":true,"portalAnnouncement":{"portalId":3,"canEditAnnouncement":false,"canAdministerProject":false,"portalProjectKey":"SSITS","userLanguageHeader":"","userLanguageMessageWiki":"","defaultLanguageHeader":"","defaultLanguageMessage":"","defaultLanguageDisplayName":"English (United States)","isUsingLanguageSupport":false,"translations":{}},"canViewCreateRequestForm":true,"isProjectSimplified":false,"mediaApiUploadInformation":{"token":"eyJhbGciOiJIUzI1NiJ9.eyJpc3MiOiIxNzc2M2Y0NS05YTI3LTRkNTgtOGQzZC00YzhmMGZjYjRiOGYiLCJhY2Nlc3MiOnsidXJuOmZpbGVzdG9yZTpjb2xsZWN0aW9uOnVwbG9hZC1wcm9qZWN0LTEwMDE0IjpbInJlYWQiLCJjcmVhdGUiLCJ1cGRhdGUiXSwidXJuOmZpbGVzdG9yZTp1cGxvYWQ6KiI6WyJyZWFkIiwiY3JlYXRlIiwidXBkYXRlIl0sInVybjpmaWxlc3RvcmU6Y2h1bms6KiI6WyJyZWFkIiwiY3JlYXRlIl19LCJleHAiOjE3NDMxNTY5OTQsIm5iZiI6MTc0MzE1NTc5NH0.wbKuM848hX9M9ZrIZYrBMbJwBWNglaTKZqdkA7VPwKw","targetCollection":"upload-project-10014","endpointUrl":"https://api.media.atlassian.com","clientId":"17763f45-9a27-4d58-8d3d-4c8f0fcb4b8f","tokenDurationInMins":20},"categories":{"categoriesSupported":true,"categories":[{"id":"adfdc220-248e-4633-a77a-56085d0638f2","name":"Support","categoryUrl":"https://vpg-ssi-support.atlassian.net/servicedesk/customer/portal/3/topic/adfdc220-248e-4633-a77a-56085d0638f2","lastUpdated":"1732061931480","createdAt":"1732061922085"},{"id":"13b92c00-c736-409a-a18a-97a8ea18c834","name":"flexMIRT™","categoryUrl":"https://vpg-ssi-support.atlassian.net/servicedesk/customer/portal/3/topic/13b92c00-c736-409a-a18a-97a8ea18c834","lastUpdated":"1732227252631","createdAt":"1731593266600"},{"id":"ef1bdab9-06fd-42ec-83f5-f699ec8200b4","name":"IRTPRO™","categoryUrl":"https://vpg-ssi-support.atlassian.net/servicedesk/customer/portal/3/topic/ef1bdab9-06fd-42ec-83f5-f699ec8200b4","lastUpdated":"1732227263204","createdAt":"1732061947840"},{"id":"2512983d-f205-453d-b54b-4bf254928561","name":"HLM","categoryUrl":"https://vpg-ssi-support.atlassian.net/servicedesk/customer/portal/3/topic/2512983d-f205-453d-b54b-4bf254928561","lastUpdated":"1732052389784","createdAt":"1731593271357"},{"id":"39057d1e-34f3-49b6-ae82-b5108e9174ee","name":"LISREL","categoryUrl":"https://vpg-ssi-support.atlassian.net/servicedesk/customer/portal/3/topic/39057d1e-34f3-49b6-ae82-b5108e9174ee","lastUpdated":"1732120610895","createdAt":"1732061939949"},{"id":"ed3835c4-3307-4a3b-901f-9f16ba813f33","name":"PARSCALE","categoryUrl":"https://vpg-ssi-support.atlassian.net/servicedesk/customer/portal/3/topic/ed3835c4-3307-4a3b-901f-9f16ba813f33","lastUpdated":"1732068451511","createdAt":"1732062002853"},{"id":"7234f307-bdae-41ae-b8cb-fe37b4a612c0","name":"BILOG-MG","categoryUrl":"https://vpg-ssi-support.atlassian.net/servicedesk/customer/portal/3/topic/7234f307-bdae-41ae-b8cb-fe37b4a612c0","lastUpdated":"1732068959907","createdAt":"1732062009483"},{"id":"be8b7113-7eb0-4b88-9385-539512804ef0","name":"SuperMix","categoryUrl":"https://vpg-ssi-support.atlassian.net/servicedesk/customer/portal/3/topic/be8b7113-7eb0-4b88-9385-539512804ef0","lastUpdated":"1732070654206","createdAt":"1732062023081"},{"id":"dde95055-21f1-47d3-a6c0-69f1d0727235","name":"Auxal","categoryUrl":"https://vpg-ssi-support.atlassian.net/servicedesk/customer/portal/3/topic/dde95055-21f1-47d3-a6c0-69f1d0727235","lastUpdated":"1732069516757","createdAt":"1732062030621"}]}},"kbPage":{"id":2949984,"title":"SuperMix Support & Examples","url":"https://vpg-ssi-support.atlassian.net/rest/servicedesk/knowledgebase/latest/articles/view/2949984","space":{"key":"SSITS","name":"SSI Tech Support","id":66268},"serviceDeskIds":[3],"appLinkId":"47c76c04-e223-367e-8e6e-54d46dd149bc","idInString":"2949984","projects":[{"projectId":10014,"serviceDeskId":3,"portalId":3}]}}