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Products
HLM
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LISREL
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flexMIRT
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IRTPRO
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PARSCALE
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BILOG-MG
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Technical Support Policy
SSI offers technical support service via email. This service is only available to:
Registered end users holding active rental or paid perpetual licenses
End users with active SSI Live™ Standard, Commercial or Operational subscriptions;
Other users that SSI designates with written confirmation.
Extended SSI Live™ Trial licenses offered as an educator benefit to an instructor do not qualify for technical support. Academic site licenses also do not qualify for technical support.
In all cases, please provide the product version number and your software serial number (CD key) or SSI Live™ user license master key, as failure to do so will impact our ability to be of assistance. The
screenshot below indicates how you can find your SSI Live™ license key (Sign into your account at
ssilive.com – Click Licenses – Click Manage).
This scope of service applies to problems in using the software (e.g., a program fails to import a data set correctly or crashes without producing output) and does not include statistical consultation (e.g., how one should interpret the coefficients in a table).
If you require statistical consultation service, VPG Health would be pleased to be of assistance. Contact the VPG Health Sales desk at sales@vpghealth.com for more information.